Gain valuable insights into trends in IT and Customer Success from our partners. Network with colleagues and our vendor experts and learn how to optimize our customer journey. Challenge yourself in our transformation and get the latest regarding our CS methods and how to drive customer satisfaction and loyalty.
The goal of these days is to create a shared understanding and baseline for our continued customer success efforts and method as we take the next steps in the fall of 2024 and during 2025.
There will also be opportunities to network with colleagues from different departments and regions and to get to know each other better during social activities.
We look forward to meeting you and sharing this exciting experience together.
For whom?
To participate in the event, you must first be nominated and be a part of the Telia Cygate central and regional CS Team.
For dinner and break snacks we need you to provide us some information in the below registration form.
Please provide the requested information by August 29th at the latest to confirm your attendance for dinner and breaks snacks.
Date, Time, and Location:
Coffee and refreshments are served at 10:00, Telia Cygate HQ, Stjärntorget 1, Solna (Entrance right next to Mall of Scandinavia).
The event starts in the Campus meeting room, found on floor 7. We start at 10.30 am, Tuesday, September 3.
The event concludes on Wednesday, 4 August, at 2:00 pm.
Accommodation
You are responsible for booking your travel, accommodation and for placing a Spend Authorization in Workday according to our travel policy.
Partners and Inspirers – On Site
• Cisco
• Google
• Arrow
• Microsoft
• Planhat
Agenda, September 3
10.00 Registration, coffee and sandwich @ Floor 7
10.30 Welcome to Telia Cygate CS days 2024 @ Campus Center, Floor 7
11.00 Keynote Cisco, Thomas Brännström, CTO Sweden
12.00 Lunch @ The Nature, Floor 7
13.00 Keynote Cisco, Tobias Wiland, CX, SW & Support Lead Sweden
13.45 Keynote Planhat, Victor Ivarsson, Customer Director, IT-Services & Linda Källqvist, VP of CS, EMEA
14.30 Coffe @ Floor 7
15.00 Telia Cygate, CLS, new method and Success Case
15.45 Breakouts (2×40 min)
17.20 Summary, Campus @ Floor 7
17.30 End of Day
19.15 Dinner @ La Botanica, Mall of Scandinavia
Agenda, September 4
08.30 Upstart Day 2 @ Campus Center, Floor 7
08.45 Breakouts (2×40 min)
10.15 Coffee @ Floor 7
10.30 Workshops
11.30 Lunch @ The Nature, Floor 7
12.15 Keynote Arrow, Microsoft Copilot & CX, Mailen Lozdan, Modern Work & Security Lead
13.00 Keynote Google, Gemini AI & CX, Ted Schönbeck, Nordic CTO
13.45 Round-up
14.00 End
Keynotes are held @ Campus, Floor 7
Breakouts – locations communicated at start
Coffee – Coffee breaks are held outside Campus, Floor 7
